Paid $100 for a sample. I made what I wanted very clear. They sell the biodegradable tape on amazon that is great quality and works for what I need. They sent me 2 samples. Both of which were poor quality. When I told them it is not the same quality and even sent a video showing that the adhesive is very poor in the sample they sent, they only sent a reply saying "it is really strange". No other help was offered. After I asked for an update they told me to just buy on amazon. I was looking to order in bulk with custom printing which is why I had contacted them in the first place. Poor customer service and now I am out $100 for samples.